Abstract: We present a non-invasive ambient intelligence framework for the semi-automatic analysis of non-verbal communication applied to the restorative justice field. We propose the use of computer vision and social signal processing technologies in real scenarios of Victim–Offender Mediations, applying feature extraction techniques to multi-modal audio-RGB-depth data. We compute a set of behavioral indicators that define communicative cues from the fields of psychology and observational methodology. We test our methodology on data captured in real Victim–Offender Mediation sessions in Catalonia. We define the ground truth based on expert opinions when annotating the observed social responses. Using different state of the art binary classification approaches, our system achieves recognition accuracies of 86% when predicting satisfaction, and 79% when predicting both agreement and receptivity. Applying a regression strategy, we obtain a mean deviation for the predictions between 0.5 and 0.7 in the range [1–5] for the computed social signals.

Abstract: In real-life logistics and distribution activities it is usual to face situations in which the distribution of goods has to be made from multiple warehouses or depots to the nal customers. This problem is known as the Multi-Depot Vehicle Routing Problem (MDVRP), and it typically includes two sequential and correlated stages: (a) the assignment map of customers to depots, and (b) the corresponding design of the distribution routes. Most of the existing work in the literature has focused on minimizing distance-based distribution costs while satisfying a number of capacity constraints. However, no attention has been given so far to potential variations in demands due to the tness of the customerdepot mapping in the case of heterogeneous depots. In this paper, we consider this realistic version of the problem in which the depots are heterogeneous in terms of their commercial oer and customers show dierent willingness to consume depending on how well the assigned depot ts their preferences. Thus, we assume that dierent customer-depot assignment maps will lead to dierent customer-expenditure levels. As a consequence, market-segmentation strategiesneed to be considered in order to increase sales and total income while accounting for the distribution costs. To solve this extension of the MDVRP, we propose a hybrid approach that combines statistical learning techniques with a metaheuristic framework. First, a set of predictive models is generated from historical data. These statistical models allow estimating the demand of any customer depending on the assigned depot. Then, the estimated expenditure of each customer is included as part of an enriched objective function as a way to better guide the stochastic local search inside the metaheuristic framework. A set of computational experiments contribute to illustrate our approach and how the extended MDVRP considered here diers in terms of the proposed solutions from the traditional one.